Be heard and get action

Free and easy to use

Make a complaint

Connect using a mobile device or computer
No more waiting on the phone
Know when action is being taken and it's been solved

Send a compliment

Thank your provider for great service
Give a star rating to help other participants choose their provider

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Gives you a voice

Anywhere, anytime

Make a complaint in your own time
Engage with your provider whenever it suits
Resolve your issue at your own pace

Who can use it

Participants
Carers
Families

We give you a voice

Make a Complaint

nTrustus makes the process simple and effective wih a user-friendly digital platform, available 24/7, ensuring your feedback is heard, understood, and acted upon promptly.

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Send a Compliment

Had a great service experience from your provider? Why not put a smile on their face by sharing some positive feedback.

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Turning your frown around

nTrustus features

Anywhere, anytime, any provider - 24/7
Any mobile device or computer
Guided process to help you communicate with your provider to solve the problem quickly
Ai support to help strengthen your messages
You control what you want to share
You decide who sees your information
Full record of every Complaint and every detail
Give positive feedback without feeling awkward
Endorsed by the NDIS and advocacy groups

Free forever for participants

$0

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