Our story
At nTrustus, we are passionate about helping people with disability to provide feedback to their service providers.
Sometimes, this will be a complaint and other times, a compliment.
We know that making a complaint can be difficult and frustrating, so we decided to make it easier and quicker.
We just wanted to give them a voice because we know Feedback Counts.
How we give everyone a voice
We have built a tool to quickly provide feedback through a digital portal, which helps people have a voice and be heard.
Focused on quickly reaching a solution, we guide participants and providers to talk about the complaint and work together to solve the problem quickly.
We empower them to have a voice and make the whole process smoother.
We also know that positive feedback is essential, so we have also included a way for people to send a compliment to their provider.
Whether it is big or small, when it comes to feedback, every little bit counts.
A little does go
a long way
Understood. Heard. Respected.
“Because it is 24/7, you can do it anytime. You are not restricted to when your service provider is working.”
Holly - CustomerWA
“Being able to do it online and write what you want really helps to make me feel heard. And I can do it without feeling judged by someone who might be having a bad day.”
Zac - CustomerNSW
“Complaints deserve to be dealt with professionally. It's a valuable part of the service offered. This really helps improve the quality.”
Simon - ProviderWA
“Managing complaints is hard work and expensive. It will negatively affect my business if I don't get it right. This helps solve simple problems early everyone is happier.”
Sarah - ProviderNSW
Building trust, one piece of feedback at a time
We know consistency builds trust, and every voice matters. Through trustworthy connections we bridge the gap between customer and company, and complaints and compliments.
Founder
Chief Customer Officer
Adviser
Board Adviser
CTO
Contact us
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