We are nTrustus
We bridge the gap between participants and providers so they can connect and communicate their concerns and confirm a result.
nTrustus provides an easy-to-use platform where NDIS participants can share their feedback—whether it’s a compliment or a complaint—about their providers.
By speaking up, participants help raise awareness about their rights and contribute to improving service quality across the disability sector.
Every voice matters because the little things count for the greater good of the disability community.
Elizabeth Bogharian, COO
Autism Awareness Australia
Our Customers
NDIS Participants & Providers
Right now, we’re making the little things count for NDIS participants Australia wide.
Our platform is empowering people with disability, their carers and families to give feedback to their providers in their own time, 24/7.
And for providers, we’re helping them improve the way they manage complaints to reach a resolution quickly and easily.
Want to learn more ?
How it works
When feedback counts, count on us
We take away the fuss of giving feedback by enabling participants and their providers to:
1. Connect
and share their story, and give feedback, whether positive or negative.
2. Communicate
whenever is convenient knowing a timely response is guaranteed.
3. Confirm
next steps, an appointment, plan of action, progress being made, or even a resolution on the spot
It's the little things that count
Turning a frown around is possible.
Start turning the frown around today
Find out how with nTrustus
A little does go
a long way
Understood. Heard. Respected.
“I get overwhelmed and never get the words right. The online helper made my complaint sound really good.”
Luca - ParticipantNSW
“People with a disability have a right to be heard and not put into a corner and forgotten.”
Katie - ParticipantNSW
“Often complaints can become all-consuming in our life, which also makes it hard.”
Gemma - ParticipantWA
“Having it online makes it easier to complain, on the phone; I may become upset, particularly if the other person is not understanding.”
Darcy - ParticipantVic
“Running a large organisation in the disability sector means we get lots of little complaints. Having all the complaints in one place is a real winner for me. I don't have to waste time looking through countless emails anymore.”
Sue - ProviderQLD
“I get frustrated at the time taken to investigate and annoyed at myself that I couldn't meet participant's needs.”
Josh - ProviderVIC
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